Refund Policy

Effective 2026-10-02

This policy applies to purchases made through a Numus checkout page. Numus is the merchant of record, so refunds are handled by Numus.

Asking for a refund

Email support@numus.io with the email address you paid with and the product's name. We reply within [2 business days].

The refund window

You can ask for a refund within [30 days — or per product; confirm with Matthew] of your purchase.

How a refund is paid

An approved refund goes back to the card you paid with, in full — the price and any sales tax charged. Your bank usually shows it within 5–10 business days.

When we may decline

[List any exclusions — e.g. a product already fully consumed or downloaded — confirm with Matthew and the attorney.]

Card disputes

If you dispute a charge with your bank instead, the bank decides it. Contacting us first is almost always faster.